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Claims assistance

Claims Assistance

Active policyholders can request claim assistance from the protected customer dashboard so policy details, account records, and support notes stay connected.

Coverage reminder

The portal is a legal-tech workflow tool. Registration does not activate coverage until payment, document review, certificate issuance, and official activation are complete.

Use the protected claims workflow

Sign in, open Claims, select the active paid policy, and submit the incident details. The request is queued for review and remains tied to the correct account and policy record.

Open customer claims

Support intake

Send a support request

Use this for account access, payment follow-up, complaints, or claims assistance when you cannot open the dashboard.

Prepare policy details

Keep your certificate number, registered name, mobile number, and account email ready.

Explain what happened

Include the date, location, people involved, and the assistance needed.

Wait for official review

Submitting a claim notice does not guarantee approval, coverage, or payout. The insurer's policy terms and review control.

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